See what our customers have to say about our service.
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https://its.umich.edu/infrastructure/support-resources#telecom
1048 Happy ratings
1 point per
3 Satisfied ratings
0 points per
5 Unhappy ratings
-1 point per
provided me with what i needed
- anthony valdezLinda help me resolved an issue very quick and she is really friendly.
- Wanladayou are the best!
- JerryShe was very timely on her response
- joyce krachieThanks a bunch, Joe! That was easier than I ever imagined!! Sharon
- Sharon KuhnLinda went above and beyond to get a circuit ID issued for an emergency exception request at MACC data center. I think she was the only TA in the office this afternoon (not sure if Pam had left or not) but she went right ahead and took care of everything and stayed well past 4 to get it done. THANK YOU!!
- mclancyExtremely quick updated information, wow!!! (plus I love the dog). I always tell people, you want my vote, add a dog into the mix somewhere. :)
- Denise GakleThanks for getting the job done so quickly!!
- Lisa RichardsonJoe is helpful and pleasant to work with.
- Mary Medley-FieldsI really appreciate the quick and timely response. THANK YOU!
- Barrie VorobievVery helpful for the problem I called about (full mailbox). Pam gave me immediate guidance, set up a temp password for me and when I asked for a solution to prevent this in the future she had that answer too. Since I retrieve my voice mail from e-mail I never log into voice mail. Pam sent me directions to create a rule...I am all set and very happy with the service.
- Carolynn BlankenshipLinda is always very helpful and pleasant to work with. Thanks for the help!
- Kirk LawrenceYou did excellent. Thank you
- Jamie SmithThank you Pamela for making this such an easy request. Have a great day
- Stephanie CollinsLola has been extremely helpful in realigning the telephones in one of our graduate clinics. Her attention to detail, pertinent suggestions, knowledge of the product, etc., etc., etc!! She was an absolute pleasure to work with!!
- Deb KeedyQuick & Efficient.
- Linda BrzezinskiSuper fast and friendly response regarding my voicemail. Issue Resolved almost immediately! Thank you Pam :)
- Lori HarrisThere was no question or confusion in the message I received from Elaine. I knew exactly what information she needed to complete my request.
- Teddy SmithThank you, Linda! You were very helpful. I have my voicemail back up and running again. I appreciate your help. Have a wonderful day! Vicky
- Vicky DawsonJoe, Thanks for taking care of a long time caller/requestor-university facilities assistant that always-always needs help on behalf of others!!!!! My best!
- Tony MartinBob has been very responsive and helped us all along the way in the transition of our main phone line to a softphone shared line.
- Jackie ShieldsJoe said something and DID what he said!!!!!! Might need to go work for DPSS too. Thank you
- tony martinLola, thank you so much for transitioning these phones to Zoom so quickly. You truly went above and beyond and it is greatly appreciated!
- Deborah BrandonThank you for taking on the extra's!
- Joe DeNikeLorie, understands by her follow ups, that there are many stakeholders involved and provides a great turnaround of information that can be positively shared with all!!
- tony martinThank you for stepping up and making this happen. You Rick.
- KarenLorie is a very conscientious worker and so very helpful. I did not realize my reply was not received (I later found it in "Drafts" so I know now that it was never sent to her). She emailed me back several days later to confirm I received her response to my support request. I am very grateful for her followup! It was an extra effort on her part.
- Jill ElliottLorie was extremely helpful in addressing my concern quickly and efficiently. I was completely unversed in how to accomplish transferring our dept phone line and Lorie told me exactly what I needed to do and it was done in a matter of hours!
- Sarah GawneLola's timeliness in responding to requests and her patience and thoroughness in providing information continues to amaze me. Her support during the Zoom transition is greatly appreciated.
- Deborah Brandon