Wow Wall

See what our customers have to say about our service.

ITS Infrastructure Telecommunications Analysts

Welcome to the 3-2000 WOW Wall!

https://its.umich.edu/infrastructure/support-resources#telecom

Current Scores

Happy

100%

Satisfied

0%

Unhappy

0%

1057 Happy ratings

1 point per Happy rating

3 Satisfied ratings

0 points per Satisfied rating

5 Unhappy ratings

-1 point per Unhappy rating

Wow ratings

78
Wow badge

Total Ratings

1065

Meet our team:

See how we've WOWED our customers!

provided me with what i needed

- anthony valdez

Linda help me resolved an issue very quick and she is really friendly.

- Wanlada

you are the best!

- Jerry

She was very timely on her response

- joyce krachie

Thanks a bunch, Joe! That was easier than I ever imagined!! Sharon

- Sharon Kuhn

Linda went above and beyond to get a circuit ID issued for an emergency exception request at MACC data center. I think she was the only TA in the office this afternoon (not sure if Pam had left or not) but she went right ahead and took care of everything and stayed well past 4 to get it done. THANK YOU!!

- mclancy

Extremely quick updated information, wow!!! (plus I love the dog). I always tell people, you want my vote, add a dog into the mix somewhere. :)

- Denise Gakle

Thanks for getting the job done so quickly!!

- Lisa Richardson

Joe is helpful and pleasant to work with.

- Mary Medley-Fields

I really appreciate the quick and timely response. THANK YOU!

- Barrie Vorobiev

Very helpful for the problem I called about (full mailbox). Pam gave me immediate guidance, set up a temp password for me and when I asked for a solution to prevent this in the future she had that answer too. Since I retrieve my voice mail from e-mail I never log into voice mail. Pam sent me directions to create a rule...I am all set and very happy with the service.

- Carolynn Blankenship

Linda is always very helpful and pleasant to work with. Thanks for the help!

- Kirk Lawrence

You did excellent. Thank you

- Jamie Smith

Thank you Pamela for making this such an easy request. Have a great day

- Stephanie Collins

Lola has been extremely helpful in realigning the telephones in one of our graduate clinics. Her attention to detail, pertinent suggestions, knowledge of the product, etc., etc., etc!! She was an absolute pleasure to work with!!

- Deb Keedy

Quick & Efficient.

- Linda Brzezinski

Super fast and friendly response regarding my voicemail. Issue Resolved almost immediately! Thank you Pam :)

- Lori Harris

There was no question or confusion in the message I received from Elaine. I knew exactly what information she needed to complete my request.

- Teddy Smith

Thank you, Linda! You were very helpful. I have my voicemail back up and running again. I appreciate your help. Have a wonderful day! Vicky

- Vicky Dawson

Joe, Thanks for taking care of a long time caller/requestor-university facilities assistant that always-always needs help on behalf of others!!!!! My best!

- Tony Martin

Bob has been very responsive and helped us all along the way in the transition of our main phone line to a softphone shared line.

- Jackie Shields

Joe said something and DID what he said!!!!!! Might need to go work for DPSS too. Thank you

- tony martin

Lola, thank you so much for transitioning these phones to Zoom so quickly. You truly went above and beyond and it is greatly appreciated!

- Deborah Brandon

Thank you for taking on the extra's!

- Joe DeNike

Lorie, understands by her follow ups, that there are many stakeholders involved and provides a great turnaround of information that can be positively shared with all!!

- tony martin

Martha shared instructions that were super helpful and she was very kind!!

- Veronica Hadley-Dottery

Thank you for stepping up and making this happen. You Rick.

- Karen

Lorie is a very conscientious worker and so very helpful. I did not realize my reply was not received (I later found it in "Drafts" so I know now that it was never sent to her). She emailed me back several days later to confirm I received her response to my support request. I am very grateful for her followup! It was an extra effort on her part.

- Jill Elliott

Lorie was extremely helpful in addressing my concern quickly and efficiently. I was completely unversed in how to accomplish transferring our dept phone line and Lorie told me exactly what I needed to do and it was done in a matter of hours!

- Sarah Gawne

Lola's timeliness in responding to requests and her patience and thoroughness in providing information continues to amaze me. Her support during the Zoom transition is greatly appreciated.

- Deborah Brandon